Pacific Hyperbarics ("we," "us," or "our") operates this website and the Pacific Hyperbarics clinic at 31655 Coast Hwy, Suite B, Laguna Beach, CA 92651. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with. By using this website or submitting a form, you agree to this policy.
1. What personal information we collect
- Information you provide on our web forms: your name, phone number, email address, insurance provider, and any details you choose to share about your condition or question (consultation requests, coverage checks, and general contact).
- Physician referral information: referring physician and practice contact details, and basic patient information provided by the referring office (such as patient name, diagnosis, and ICD-10 code).
- SMS consent status: whether you have agreed to receive text messages from us.
- Basic technical information: like most websites, our server logs record standard technical data (IP address, browser type, pages visited) used for security and site operation.
2. How personal information is used
- To respond to your inquiry, schedule consultations, and provide customer care.
- To verify your insurance benefits with your insurer, with your permission.
- To coordinate care with your referring physician.
- To send you text messages (SMS) only if you have opted in — for example appointment reminders, scheduling updates, benefits-verification updates, and replies to your questions.
- To operate, secure, and improve this website.
3. Who personal information is shared with
- We do not sell your personal information.
- SMS consent is not shared with third parties or affiliates. Your phone number and your opt-in to receive text messages are never shared with, sold to, or disclosed to any third party or affiliate for their marketing purposes.
- Your care team: with your permission, we share relevant information with your referring or treating physician and your insurer for benefits verification and care coordination.
- Service providers: companies that host our website and deliver our email and telephone/text services process data solely on our behalf and may not use it for any other purpose.
- Legal requirements: we may disclose information if required by law.
4. SMS / text messaging program
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pacific Hyperbarics. This includes SMS messages for customer care, appointment reminders, and scheduling updates. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time. Reply HELP for help, or call us at (949) 544-1544. SMS consent is not shared with third parties. See our SMS Terms & Conditions for full details.
5. Health information
Health information we receive in the course of providing care is handled in accordance with applicable law, including HIPAA where it applies. Our Notice of Privacy Practices for patients is available at the clinic upon request.
6. Data security & retention
Form submissions are stored on secured servers and accessible only to authorized staff. We retain inquiry information for as long as needed to serve you and to meet legal and record-keeping requirements.
7. Your choices
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your contact information by emailing info@pacifichyperbarics.com or calling (949) 544-1544.
8. Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them online.
9. Changes to this policy
If we update this policy, we will post the revised version on this page with a new effective date.
10. Contact us
Pacific Hyperbarics — Laguna Beach
31655 Coast Hwy, Suite B, Laguna Beach, CA 92651
Phone (call or text): (949) 544-1544
Email: info@pacifichyperbarics.com